Kalinga Taxi

Refund Policy

Effective Date: April 2025

At Kalinga Taxi, we aim to deliver a smooth and reliable ride experience. However, if an issue arises, our refund policy is designed to ensure fairness to both passengers and drivers.

1. Eligibility for Refund

• Refunds are only applicable for completed payments where service was not delivered as expected.
• Eligible cases may include ride cancellation due to driver no-show or technical failures on our part.
• Late arrival or rerouting caused by the passenger or third-party conditions does not qualify for a refund.

2. Cancellation Charges

• Cancellations made by the user after driver dispatch may be subject to cancellation fees.
• No cancellation fee is charged if a ride is canceled within the free cancellation window (usually 2–3 minutes).

3. Refund Process

• To request a refund, users must contact our support within 24 hours of the ride.
• All refund requests are reviewed case-by-case by our support team.
• Approved refunds will be credited back